FAQ

Account

  • How do I sign in?

    Click on Sign in at the top right corner of this website. You can also click here to go straight to the login screen.

  • I forgot my password. What should I do?

    Go to the login screen and click on “Forgot your password?” just below the form. Enter your email address and the rest is self-explanatory.

  • How do I change my email address?

    When you have logged in, click on your name in the top right corner of the screen. Choose My settings and you will be shown a form that allows you to change your email address, among other things.

  • How do I change my password?

    When you have logged in, click on your name in the top right corner of the screen. Choose My settings and you will be shown a form that allows you to change your password, among other things.

Subscriptions and prices

  • What is a user?

    If you sign up for Stiply, you will be given a single account. A single account can be used by several users that can use their own login data to log in to the account.

  • Will my subscription be automatically renewed?

    Yes, your subscription will be renewed every month or every year, depending on whether you are paying on a monthly or on a yearly basis. You can always cancel your subscription. Your subscription will then end at the end of the term.

  • How do I pitch the use of digital signatures to my superior?

    We understand that there needs to be broad support for the implementation of Stiply within your organisation. Therefore, please take the time to download our (one-page) information leaflet and spread it throughout your organisation. This leaflet concisely highlights all the information about Stiply you need.

  • What is the rationale behind Stiply’s pricing?

    Stiply sets great store by a number of core beliefs. We believe in excellent customer service and in maintaining an informal relationship with our customers and users. We produce high-quality software that is easy to use. The software, moreover, doesn’t just look good, it also works well and solves a concrete problem.

    Those are the principles that underlie our pricing. We do not look to our competitors to find a good pricing scheme, but instead focus on what we consider to be fair and realistic in the context of realising the above goals. The resulting prices allow us to produce our own software, without incurring high office or overhead costs and without compromising on quality. The price also guarantees that we have all the required in-house expertise to be able to answer any questions properly. This holds for both legal and technical questions. More importantly, our rates enable us to drop by your office every now and then and help you reflect on solutions for your contract-related workflow.

How does Stiply work?

Direct debit authorisations

  • What is digital direct debit authorisation using Stiply?

    Using Stiply, you can ask your customer for a digital direct debit authorisation right after they have signed your document. This allows you to kill two birds with one stone.

    Stiply has been accredited as a Mandated Service Provider (MSP) by Betaalvereniging Nederland and works with ABN AMRO, Rabobank, ING and Triodos, among others.

    You can read more about digital direct debit authorisation in this section.

  • Which steps to have to take in order to get started with digital direct debit authorisation?

    You have to first arrange of number of things with your bank in order to be able to receive direct debit authorisations from your customers using Stiply.

    For this, firstly, you will always need to draw up a so-called direct debit contract with your bank.

    Do you already have a direct debit contract?

    1. Contact your bank and ask whether “digital direct debit authorisation” has been activated on your direct debit contract.

    2. If this is not the case, have your direct debit contract changed in order for “digital direct debit authorisation” to be activated. Please note that your bank may charge a fee per direct debit authorisation obtained.

    3. Clearly indicate in your application that you wish to make use of digital direct debit authorisation through an “external supplier” or “MSP” [Mandated Service Provider]. The external supplier or MSP, in this case, is Stiply. Your bank will apply this setting for you.

    4. Your bank will assign to you a so-called Merchant ID and provide access to an online banking dashboard.

    5. In Stiply, select your bank and enter your Merchant ID. You can do this in the settings menu called “Direct Debit Authorisation” that will be activated by us.

    6. You are now ready to start receiving direct debit authorisations!

    You don’t have a direct debit contract yet?

    1. Request a direct debit contract from your bank. By signing such a contract, your bank gives you the right to collect money from your customers. Please note that you can only obtain a direct debit contract under certain conditions. In most cases, your company has to have existed for more than a year and in some cases additional requirements are made.

    2. Indicate on your application that you want to start using “digital direct debit authorisation.” Please note that your bank may charge a fee per direct debit authorisation obtained.

    3. Clearly indicate in your application that you wish to make use of digital direct debit authorisation through an “external supplier” or “MSP” [Mandated Service Provider]. The external supplier or MSP, in this case, is Stiply. Your bank will apply this setting for you.

    4. Your bank will send you your direct debit contract, your so-called Merchant ID and the access information you need to use the online banking dashboard.

    5. In Stiply, select your bank and enter your Merchant ID. You can do this in the settings menu called “Direct Debit Authorisation” that will be activated by us.

    6. You are now ready to start receiving direct debit authorisations!

    The cost of the sent direct debit authorisations will be invoiced on a monthly basis after the end of the month.

Legal validity and identification

  • Are digital signatures legally valid?

    Certainly. Read this article for more information.

  • Do I always have to use text authentication?

    That depends on the importance of the type of contract you are having signed. A general rule of thumb is that the more important a contract is, the more you have to be certain who is signing it. When in doubt, always ask for additional identification through text or IDIN.

  • What is IDIN?

    IDIN is a method which allows people to identify themselves by means of their bank’s online banking service. Your signatory places their electronic signature via Stiply and subsequently has to log on to their bank’s online banking system (the procedure is comparable to the Dutch iDEAL procedure). No payment will take place. The bank is only checking the signatory’s identity. This is a very good authentication method, which very soon will be available on Stiply for the signing of important documents.

Technical information

  • Does Stiply have an API?

    Yes, if you have an API-user, you will be able to use our RESTful API. You can take a look at our documentation here.

  • Where is Stiply hosted?

    Stiply is hosted on the Amazon hosting platform in a hypermodern data centre in Frankfurt, Germany.

Data protection

  • How does Stiply protect my privacy and that of my customers?

    Stiply takes the protection of personal data very seriously and meets all legal requirements in this area. You can read more about it here. Should you have any further questions about this, please feel free to contact us at privacy@stiply.nl.

  • Do you have a data processing agreement?

    Certainly, we provide customers with a data processing agreement that meets all legal requirements. In this agreement we explain exactly what we do with the data, how long we keep them, etc. For more information, contact us at privacy@stiply.nl.

  • Where are my data stored?

    Your data are stored in a hypermodern data centre in Frankfurt, Germany, made available by Amazon. You can read more about it here. Should you have any further questions about this, please feel free to contact us at privacy@stiply.nl.